Our current situation
Even under GCQ, we still have the same challenges on manpower and delivery. We appreciate your patience as we try to serve you the best way we can.
When can I expect to receive my order?
For orders within NCR, expect your orders to arrive within 7 business days from your processing date.
For orders outside NCR, expect your orders to arrive within 15 business days from your processing date.
Please check other FAQs to know more about your processing date and when we process orders.
How do I track my order?
For orders within NCR, we are currently using alternative measures such as Angkas to ship your order so we won't be able to provide a tracking number. If your order doesn't arrive within 7 business days, please don't hesitate to leave us a message HERE.
For orders outside NCR, we'll send you your tracking number once your order is transferred to our courier.
You can track your orders HERE.
What is GoodFood.ph?
GoodFood.ph is the newest experience in online food grocery shopping. While you enjoy the comforts of your home or office, we will deliver your most-loved food brands — from your breakfast brand of NESCAFÉ Dolce Gusto, to your health requirements from NUTREN, to your sweet tooth-cravings for KITKAT and of course, your kids’ favorites NIDO, MILO, CHUCKIE and so much more brands sourced from the world’s largest food and beverage company, NESTLÉ as well as other brands we've curated for you.
GoodFood.ph is also the FIRST EVER online shopping site in the Philippines that provides subscription for the biggest Consumer Packaged Goods brands. Learn more about GoodFood Subscriptions HERE.
What can I buy from GoodFood.ph?
Here is a list of our available brands:
- Bear Brand
- NESCAFÉ Dolce Gusto
- Nestlé Milk
- Healthy Choice
When do you process orders?
Orders are processed from Monday to Thursday before 12PM. Orders after 12PM are processed the next day.
All orders received on Friday to Sunday and government and office holidays will be processed on the next business day.
How do I reach Customer Service?
You may click here to contact GoodFood.ph. You may also e-mail email@example.com and we will reply to your query within the next business day.
Registration & Account Information
Do I need to register to be able to purchase from GoodFood.ph?
No. GoodFood.ph has a guest check-out feature which allows a customer to buy from the site without requiring customer to sign-up.
Can I still register for an account at GoodFood.ph even if it's not needed?
Yes. You may register via the “Register” button on the upper-right corner of the page. You may also register by clicking HERE.
Creating an account will make it easier for you to manage and keep track of your order.
I can't register, what do I do?
For technical concerns, you may send us an email at firstname.lastname@example.org or send us a message through Facebook Messenger.
How do I change my account information?
Upon logging in to your account, you may update or edit your account information by clicking on the My Account button.
How do I update my contact information?
To update your contact information, go to My Account > Account Profile
Can I change my e-mail address in my account?
Yes. You may change your e-mail address. GoodFood.ph will send a confirmation to your new e-mail address when you have updated it from your account.
How can I view my Order History?
To view your order history, go to My Account > Orders
How do I search for a product?
You may type in the name, brand, price or type of product you are looking for at the Search tab found in the upper-right hand corner of the page. If you are not familiar with the details of the product you are looking for, the products are organized by Categories and Brands, to make navigation easier.
May I know the expiration date of these products?
Expiration dates or best before dates are written in the description section of each product.
What are your available subscription plans?
Our subscription plans are available at our GoodFood Subscriptions website.
You can check out the different plans HERE.
Something is wrong with my NDG Machine
For concerns on machine performance, warranty, or product quality please contact COLOMBO SERVICING at +63288093440 to 41
Making a Purchase
How to order?
All orders are processed through our website. You don’t need an account to purchase a product. Access the different categories in our page or type the keyword/s for the product you are looking for at the search bar. Once done selecting your purchase, please proceed to your cart for review, then press the checkout button. Upon checkout, fill out the required fields and select a payment method.
Is there a minimum/maximum limit in purchasing?
No. However, if you would like to get free delivery, a minimum spend of ₱5,000 is required. Otherwise, a delivery fee depending on your location applies.
How can I pay for the items I purchased?
Goodfood.ph will accept the following forms of payment: via credit card, cash on delivery (“COD”), and store credit.
Credit card payments will be coursed through Paynamics. Your card is pre-authorized at the time of making your order, with the payment being taken from your card once the order has been processed, upon sending the acknowledgment or confirmation email.
Goodfood.ph also accepts cash on delivery on selected areas of the Philippines.
How will I know if my transaction is successful?
You will receive a GoodFood.ph Order Invoice via the email address you used to register.
Returns & Exchange
Can I still cancel my order?
Apologies but we can no longer cancel your order as it has already been processed and dispatched with our courier.
Can I return my order?
Yes, as long as you comply with our return policies. Kindly click this link: https://goodfood.ph/terms/ for more information.
Returns are accepted within 7 days from shipment date. Returnable items must not have been purchased as sale items, must be returned in their original packing, including gift boxes, non-woven bags including the tag and label, and items must not have been consumed.
Can I exchange my item?
Yes, we accept return and exchange as long as you comply with our terms and conditions: https://goodfood.ph/terms/. For exchanges and store credit refunds for non-damaged items, you are responsible for shipping costs back to goodfood.ph and goods must arrive in good condition. Shipping charges cannot be refunded.
How can I return my order?
To return an item, you may send an email at email@example.com with the subject : "Return" inclusive of photos of the item in its original packaging.
Once we have received your email, we will review the request and photos. We will then inform you the next steps on returning the item. Requests are processed within 12 business days. Refunds for the purchase will be in the form of store credits on your personal account in goodfood.ph.
What are considered defective items?
Defective items include:
• Expired items at the time of delivery
• Spoiled items
• Items whose packaging has significantly been damaged beyond usability.
Exchanges are only available for different flavors/variants or sizes of the same product.